Posted on 11/28/2025

A short conversation before any wrench turns can save money, time, and headaches. Clear expectations keep surprises off the invoice and help the technician focus on the real problem. Use this checklist to set the plan, understand your choices, and feel confident about what comes next. Start With Your Story, Not a Diagnosis Describe what you hear, feel, and see. Share when the symptom started, how often it happens, dash warnings, recent fuel stops, and any work done lately. Mention weather, speed, or routes that make it better or worse. Technicians learn more from a careful timeline than from a guess at which part failed. Pin Down Permission and Price Guardrails Agree on how far the shop can go before calling you. A clear approval limit prevents scope creep and keeps the decision in your hands when new information appears. Questions to ask: What is the diagnostic fee, and what does it include? How much can you authorize before I approve more work ... read more