I told secretary my car engine started making a steady ticking noise that keeps pace with engine rpms when warmed up. Three mechanics said they found no such noise on cold start (true). They said service complete, I paid and took car back, now daughter and I hear same noise getting louder. They said next appointment not for 9 days. I am taking car to dealership.
We understand that your experience fell short of the high standards we aim to provide. We're committed to addressing the issues you've raised and would appreciate the opportunity to discuss them further with you. Please contact Roger at 941-752-3339 so that we can better understand the specifics of your situation and work towards a resolution. We did listen for the noise concern with the engine at operating temperatures and did not hear anything. If we would have the noise pointed out to us it would have helped with finding a solution. That is our fault.
- Kaufman's Auto Repair Inc.