Owners are fantastic people. Kind, patient, and take the time to explain everything. I brought my truck to diagnose and repair an engine issue. It turns out the repair was extensive and required specialty tools they didn't have. However, Roger was completely transparent about it, made some recommendations, and didn't even charge me for diagnostics since he couldn't perform the repair. I'm definitely going to Roger first from now on. If it's not something they can handle, only then will I get my vehicles serviced elsewhere. Thanks, Kaufman! Finally found automotive technicians I can trust.